Shipping & Delivery
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Postage Costs
Royal Mail 2nd Class - £2.00
Royal Mail 1st Class - £3.00
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Tracking Information
Please note that there is no tracking available with standard shipping options. Tracking information will be sent with your dispatch email when you use a Next Day Guaranteed service.
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Dispatch Times
Orders will be dispatched within 1-3 working days. This may be extended during busy periods.
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Returns
Please note that I will be unable to offer refunds or exchanges on Jewellery items for hygiene reasons unless they are faulty. I am also unable to offer refunds or exchanges on personalised items.
However, I can accept refunds & exchanges on Leather Pouches & Keyrings. To arrange this:
- Please contact me within 14 days of delivery.
-Please return items back within 30 days of delivery.
If items do need to be returned it is the customers responsibility to pay the correct postage cost & to ensure the item is returned in a good condition.
I am unable to cancel orders after 24 hours as they will already be in production. But please do not hesitate to contact me if you have any queries regarding your order.
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International
I am currently unable to accept International orders via the website. However, International customers can visit my Etsy Shop where I am continuing to ship Internationally.
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Packaging
All orders will be packaged either paper padded envelopes or cardboard boxes containing tissue paper. Jewellery will arrive in a white organza
bag.